Ordering a Spirit Piece is Super Simple: Add what items you want to your cart Check out via the shopping cart icon Pay for your purchase by credit card, paypal or payment plan We ship you the collection kit (if applicable) free of charge, along with any accessories. We'll generally have everything back to you within 6 weeks of the artist receipt of the kit. If you are ordering a self-fill pendant, bracelet or urn you add ashes into at home you can disregard the rest of this section, there will be no collection kit. Handling The Cremation Ash is Easy and Quick Takes no more than a minute. Collection Baggie seals securely. If you are uncomfortable handling ashes (very understandable) you can ask a friend or your local funeral home if they will do this step for you and/or prepare little baggies with the proper amount to include in the sample baggie. If you take this approach, just be sure to write your name and order number on the baggie. You can send ashes FedEx or USPS. If sending USPS, ideally cremation ash should be shipped to us USPS Priority Express as per the postal service regulations on shipping cremains; we'll accept shipments if they arrive to us otherwise. We do not cover the cost of shipping the kits back to us; if you're sending to multiple artists you have the option to send all kits to our Austin location. If you do this, please plan for an extra 1-2 weeks since we are grouping up orders and sending out the kits 1-2 times a month. You are of course welcome to send individual kits directly to the artist, just be aware that you'll need to pay for each kit. If you are only ordering from one kit, please send directly to the artist. Cost to send kits FedEx is approximately $15, sending USPS costs $45 to $65 based on your distance from artist.. The ash will appear as small light grey specks along with occasional bubbles. If there is extra ash left over we can either scatter locally or return the ash to you via priority express mail as per your instruction (additional costs will apply to cover the postage of returning ashes to you.) Please keep in mind these are handmade just for you so there will be slight differences from piece to piece. Please note that if you order across styles you will be ordering from multiple artists so you may have to send out multiple kits. All products can be infused with ash from both people and pets. We can combine ashes from multiple pets/people in one piece (mixing of ashes occurs on customer side.) The kits are good for 18 months, there is no need to wait to have the ashes physically accessible before ordering the kit. We suggest having the kit ready for the ashes once they become available. Looking for more help? Visit our help page at help.spiritpieces.com or our site-wide how to order page.
